Louisiana Shutter Solutions, operated by Louisiana Shutters Solutions, LLC ("we," "us," "our," or the "Company"), respects your privacy. This policy explains what information we collect when you visit our website, shuttersolutionsla.com (the "Website"), or contact us, how we use it, who we share it with, and the choices you have.

By using the Website or submitting your information through any form, email, or phone call, you agree to the practices described here.

1. Who We Are
The business responsible for your information (the "data controller") is:
Legal entity: Louisiana Shutters Solutions, LLC, d/b/a Louisiana Shutter Solutions
Mailing address: 212 E Leblanc Rd, Maurice, LA 70555
Phone: (337) 322-5116
Privacy contact: seth@shuttersolutionsla.com
Website: shuttersolutionsla.com

2. Information We Collect
We collect information in three ways: what you give us directly, what is collected automatically as you browse, and what we receive from third-party services we use to run our business.

2.1 Information you give us
When you request a quote or estimate, ask about our products, or contact us, you may provide:

- Contact details — name, email, phone, street address, city, and parish
- Project details — the product line you're interested in (wooden or aluminum exterior shutters, motorized roll-down screens, hurricane panels or roll-down shutters, aluminum pergolas, or custom exterior designs), approximate scope, timeline, how you heard about us, and any notes or photos you choose to share
- Communications — the content of messages you send by form, email, or phone, and our replies

2.2 Information collected automatically
When you visit the Website, certain information is collected automatically through cookies and similar technologies (see Section 5), including:

- Device and browser type, operating system, and screen settings
- Your IP address and general location (such as city or region)
- Pages viewed, links clicked, time on page, and the site or search you arrived from
- Aggregated, de-identified analytics about how visitors use the Website

2.3 Information from third parties
Our Website is built and hosted on Wix, which provides site infrastructure, form handling, and its own baseline analytics. We may also receive information from our Facebook Page ([facebook.com/ShutterSolutionsLA](https://www.facebook.com/ShutterSolutionsLA)) if you message or interact with us there — that activity is also governed by Meta's own privacy policy.

3. How We Use Your Information

- Respond to inquiries and provide quotes and estimates
- Schedule consultations, site visits, and installations
- Send service updates related to a project you've inquired about
- Operate, maintain, secure, and improve the Website and our services
- Understand how visitors use the Website so we can improve it
- Comply with legal obligations, enforce our Terms of Service, and prevent fraud or misuse

4. Cookies and Tracking Technologies
Cookies are small files placed on your device. We — and the platforms our Website runs on — may use cookies and similar technologies to make the Website work, remember preferences, measure traffic, and understand usage.

The Website is built on Wix, which uses cookies for site functionality and its own analytics by default. 

You can control cookies through your browser settings, including blocking or deleting them; some features may not work if you disable cookies. Where required by law, we request consent for non-essential cookies through a banner.

5. How We Share Your Information
We do not sell your personal information. We share information only in the limited cases below.

- Service providers. Companies that help us run our business under contract — our website host (Wix) and any form, email, analytics, or scheduling tools we use.
- Professional advisors. Accountants, attorneys, and insurers, where reasonably necessary.
- Legal and safety. When required by law or to protect the rights, property, or safety of the Company, our customers, or others.
- Business transfers. In connection with a merger, financing, or sale of business assets, subject to this policy.

6. Third-Party Links and Services
The Website may link to or embed third-party content (such as our Facebook page). We aren't responsible for their privacy practices — please read their policies before sharing information with them.

7. How Long We Keep Your Information
We keep your personal information only as long as needed for the purposes above — to respond to you, complete and service your project, maintain business records, and meet any legal or accounting requirements. When no longer needed, we take reasonable steps to delete or de-identify it.

8. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including serving the Website over a secure (HTTPS) connection. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

9. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:

- Request access to the personal information we hold about you
- Request that we correct inaccurate information
- Request that we delete your information, subject to legal exceptions
- Ask that we not sell or share your information for cross-context behavioral advertising (we do not sell personal information)

Louisiana does not currently have a comprehensive consumer privacy statute comparable to California's or Florida's, but residents of other states may have rights under their own laws. We won't discriminate against you for exercising these rights. To make a request, contact us using Section 11. We may need to verify your identity first.

10. Children's Privacy
The Website is intended for adults and is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child gave us information, contact us and we'll delete it.

11. How to Contact Us
Email: seth@shuttersolutionsla.com
Phone: (337) 322-5116
Mail: Louisiana Shutter Solutions, 212 E Leblanc Rd, Maurice, LA 70555

12. Changes to This Policy
We may update this policy from time to time. When we do, we'll revise the "Last updated" date above and post material changes prominently on this page. Your continued use of the Website after an update means you accept the revised policy.

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